1. Digital, Made-to-Order Services
Every NUMOKSHA report is a digital product created individually from your exact name and date of birth. Because each report is custom-made and delivered within minutes or within the stated preparation time, it cannot be returned once generated.
2. When a Refund Applies
- Your payment was captured but the report was never delivered, and we could not deliver it within 48 hours of your request.
- You were charged more than once for the same order. The duplicate charge is refunded in full.
- A technical failure on our side made your report unusable and we could not regenerate it.
3. When a Refund Does Not Apply
- The report was generated and delivered to your dashboard or email.
- Incorrect name or date of birth was entered by you. Contact support and we will regenerate the report once with the corrected details, free of charge.
- Disagreement with the interpretive content of a reading. Numerology guidance is subjective by nature.
4. Cancellations
Detail Analysis, Matchmaking and Company reports begin generating immediately after payment, so they cannot be cancelled once the payment succeeds. Manually prepared services (Name Correction, Baby Naming) can be cancelled for a full refund within 2 hours of payment, provided preparation has not started.
5. Pro Suite Renewals and Cancellations
The Pro Suite is billed in 30-day cycles, paid in advance. There is no automatic debit: each cycle is renewed by you from the Pro Suite page, and every renewal adds 30 days to your current expiry date with a fresh report allowance for that cycle.
- To cancel, simply do not renew. Your access and remaining allowance continue until the end of the paid cycle, and nothing further is charged.
- A cycle that has been activated is not refundable in part, and unused reports do not carry over or convert to a refund.
- A renewal paid by mistake, or charged twice, is refunded in full if you write to us within 7 days and no reports have been generated on the extra cycle.
- If a technical failure on our side keeps you from using the Pro Suite for a sustained period, we extend the cycle by that time or refund the affected cycle, at your choice.
6. How to Request a Refund
Email numoksha9@gmail.com or use the contact page within 7 days of payment, with your order ID and registered email address. Approved refunds are processed to the original payment method within 5 to 7 business days through Razorpay.
7. Delivery Timelines
- Detail Analysis, Matchmaking, Company Analysis: ready in about 3 to 5 minutes · emailed and saved in your dashboard.
- Name Correction and Baby Naming: prepared personally within 48 hours.
- Bundle reports: the main report follows the 3 to 5 minute timeline; included reports follow the timelines above.
For anything unclear, please reach out before purchasing. We would rather answer a question than process a refund.